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Thursday, 08 November 2012 20:10

Hobby Lobby

Hobby Lobby had been around for a long time and subsequently I bought my 2nd RC Airplane from them. That was many planes ago but I still buy from them. They have a great support team and a useful forum that allows the customer’s voice to be heard if there is a problem. Their selection varies from many other shops and they have come out with some cool birds in the past. Their prices have crept up, but they have good sales every few months that a discerning customer can take advantage of. Their service seems excellent but twice I have discovered missing parts in an airplane and although they initially responded and corresponded with me, they never actually did anything about the missing parts. Very frustrating. Recently they had many troubles with their Pilatus and took them off of the website to fix all of the quality control issues. That is a smart preemptive strike to ensure customers are happy. Shipping for planes is around $15 and takes about a week; a little expensive and slow for my liking.

Grade: B

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